Special Order Policy

We carry many more items than are shown on our www.bassexchange.com Shopping Site. Items that do not appear in our Shopping Site but that we normally carry are not considered special orders. They will, however, need to be ordered by email, mail, or telephone.

Special orders ARE special, and we want you to be a satisfied customer. www.bassexchange.com will special order almost any product that is carried by our manufacturers.

To order non-stock, special order items, a pre-payment in full is required. Pre-payment is non-refundable/non-transferable, and special order items are non-cancelable/non-returnable. Manufacturers vary in delivery time, so estimated times of arrivals are not guaranteed.

Online Ordering Policies

We accept Visa, MasterCard, Paypal and AMEX credit cards.

Credit card billing address must match the billing address of the customer placing the order.

Orders must be shipped to a street address because an order cannot be shipped to a post office box.

Shipping/handling costs will be automatically calculated for you and will be shown in your "Shopping Cart".

California residents will be charged appropriate state/county sales tax.

Shipping Options for Online Orders

The checkout screen gives you three options (in most cases) for shipping your order. You may choose "One Day Service", "Two Day Service," or "Standard Service" for your order. The amount of time this refers to is from when your order actually ships from our warehouse. Internet Orders to our secure server must be received by 11 am Pacific Time in order to ship out that same day.

Although all items we ship are factory sealed in original boxes, bassexchange.com uses recycled packing materials to repack smaller items in larger boxes to add further protection during transit.

Standard Service

* Three to five business days from the time we ship the order
* No weekend delivery
* Signature may be required

Two Day Service

* Two business days from the time we ship the order
* Backorders, special orders, and direct shipment from manufacturer orders will ship via standard service
* No weekend delivery
* No PO boxes or APO/FPO
* Signature may be required

One Day Service

* One business day from the time we ship the order
* Backorders, special orders, and direct shipment from manufacturer orders will ship via standard service
* No weekend delivery - Saturday delivery available by special arrangement - please call
* No PO boxes or APO/FPO
* Signature may be required

Return Policy

bassexchange.com has a one-week money back return policy (less shipping costs).
If you are not satisfied with a product purchased from Bassexchange.com, simply call or e-mail us within seven days of receipt to arrange the details of your return.

All returns must:

* be in original, undamaged, new condition
* include all warranty cards, literature, packaging, etc.

All returns are subject to inspection and a 20% restocking fee.

Please allow a minimum of two weeks from the time we receive your return for your refund or reshipment to arrive. If paid by credit card, please allow up to two billing cycles for your credit to appear on your statement.

Returns of special order merchandise and drop-ship items may be subject to manufacturers" restocking fees. No items will be accepted unless accompanied by a return authorization, valid for 7 days only!

(Sorry, but no returns are allowed on books, pickups, raw frame speakers, mouth-blown instruments, microphones etc…and some Special Order items.)

Guaranteed Lowest Price Policy

bassexchange.com is offering the most competitive discount prices in the industry. In the rare event you should find your purchase advertised at a lower price by an authorized dealer, we will match that price and give you a 10% credit of the difference towards your purchase of the advertised item.

If after you have made a purchase at bassexchange.com and find the same product advertised at a lower price, let us know and we will refund the difference immediately. All claims must be made within 30 days of the receipt date. Demo models, factory seconds, discontinued merchandise, blow outs and floor samples are not included. Advertised items must be factory-sealed new product.

Why do we give a 10% credit to our customer who report lower prices?

With thousands of items advertised, we do our best to insure that we have the lowest advertised price at all times. However, in the rare event there is a lower price available, we want to know about it so that we can immediately change our price on our site.

Product Warranty Policy

All products on our shopping site carry the full manufacturers" warranties against defects in parts and workmanship. Should a defect occur within the manufacturer"s warranty period, contact us immediately.

We will be glad to help facilitate the repair or replacement as specified by the manufacturer. The manufacturer will determine whether the defect is covered under their warranty; we do not make that determination.

Please note: U.S.-based manufacturers WILL NOT honor warranties for items sold and shipped outside the U.S. Also, if a school, school district, or board of education purchases an instrument and resells it to an individual, the manufacturer considers the warranty to be void. Warranties are extended only to the original purchaser.