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Shipping & Returns

Returns & Replacements has a one-week money back return policy (less shipping costs).

If you are not satisfied with a product purchased from, simply call or e-mail us within seven days of receipt to arrange the details of your return.

Should you decide to return your shipment, please follow the return steps printed on the back of your invoice and pack your return carefully to prevent damage during shipment. All returns must:

1.   Include a return authorization number;

2.   Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.

3.   Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.

No items will be accepted unless accompanied by a return authorization number, valid for 7 days only.

Note: All returns are subject to inspection and a 20% restocking fee. Returns of special order merchandise and drop-ship items may be subject to manufacturers' restocking fees.


Please allow a minimum of two weeks from the time we receive your return for your refund or reshipment to arrive. If paid by credit card, please allow up to two billing cycles for your credit to appear on your statement. 

(Sorry, but no returns are accepted on microphoness, videos, books, pickups, raw frame speakers, mouth-blown instruments, and Special Order items.)

 Free Shipping offer:

A Free Shipping offer is valid on qualified items. Qualified items are identified on product information pages with free shipping graphic.

- Basic shipping will be selected by for the Free Shipping offer. 

- Free shipping offer is limited to "In Stock" items only. 

- FREE Shipping charges are available for the lower 48 states only.

Please contact us for all other US states (HI, AK, PR) and/or an international shipping quote. Due to international shipping limitations (each country has a shipping dimensions limit) not all items can be accepted by USPS service. We always can check the alternative shipping carriers and the method of shipping.

 If a shipping charge does apply, the charge will appear in your shopping basket at checkout.

- This offer is for a limited time only. reserves the right to end or change this free shipping offer at any time.

Telephone and Fax Numbers:

Phone: (818) 386-5500

Toll Free: Coming soon

Phone: (818) 386-5500

International Long Distance: (818) 386-5500

SKYPE: GuitarBassPro


Mailing Address:

Amp Shop Bass Exchange

13701 Ventura Blvd

Sherman Oaks, CA 91423 USA


Store/Office Hours:

Monday- Friday 11 AM – 7 PM (Pacific Standard Time)

Saturday 11 AM – 6 PM (Pacific Standard Time)

Sunday - Closed